Booking Terms & Conditions

Our contract with you

These Terms and Conditions set out the terms on which we are prepared to hire Cuckney House to you. By making a booking, you accept that these Terms and Conditions combined with the online Booking Form will form a legally binding contract between us (subject to us confirming your booking).

Please refer to the “Booking confirmation” section below for further details regarding the Contract between us.

Please ensure that you read these Terms and Conditions carefully, and check that the details set out in the Booking Form are complete and accurate, before you submit the Booking Form.

Defined terms

In these Terms and Conditions, some words and phrases have particular meanings, and it is helpful to ensure certainty and consistency to have them defined.  These defined terms are set out below and when used in these Terms and Conditions they shall have the meaning given to them here.  Please take note of them:

Booking Form means the online booking form you complete which forms part of the Contract between us.

Contract means the contract formed between you (as identified in the Booking Form) relating to your hire of Cuckney House. The Contract comprises the Booking Form (and any documents attached to the Booking Form) and these Terms and Conditions.

Cuckney House means the self-catered country manor house at Langwith Rd, Mansfield NG20 9NG.

Estate means the wider Welbeck Estate in which Cuckney House is situated. 

Terms and Conditions means these terms and conditions.

About us

The Contract is with us: The Welbeck Estates Company Limited (registered number: 00689754). References to we, us and our are references to The Welbeck Estates Company limited.

About you

You are the individual whose details are contained on the Booking Form and who will be bound by the Contract.

You must be at least 18 years of age, and you must be one of the people occupying Cuckney House. You are agreeing to these Terms and Conditions and entering into the Contract on behalf of all the members of your party (your “guests”), and you must be authorised to do so by each adult member of the party. You agree to take responsibility for all your guests (including any additional invitees to Cuckney House), including being liable for any payments due under this Contract and adhering to these Terms and Conditions – please see the relevant sections below for further information.

Booking confirmation

The binding Contract is only formed between you and us when we have sent you a written confirmation of your booking (which will be received via e-mail) (i.e. after you submit your Booking Form and we have received your deposit or full payment in cleared funds). No Booking Form shall be binding on us and no Contract shall be formed unless and until we send this confirmation to you.  If we do not accept your Booking Form application, we shall of course return your payment.

Nature of the booking

• Advertised rates for Cuckney House are for the use of the property as a self-catering home. If you wish to use Cuckney House for other purposes, such as a wedding, a different rate will apply and we would be happy to discuss your requirements in further detail at the time of booking.
• Once your booking has been confirmed in return for you paying the required sum (either a deposit or the full price – see further below) and subject to you complying with this Contract, we grant you and your guests a licence to occupy Cuckney House during the period of your stay (as stated in the Booking Form) for the purpose of a holiday (or another occasion if agreed in writing with the management of Cuckney House).
• The right to occupy Cuckney House is restricted to you and the specific number of guests referred to in your Booking Form (please see the “Arrival and departure” section below). The right to occupy Cuckney House may be forfeited without compensation and/or an additional charge may be made if you allow more guests to occupy Cuckney House than stated on the Booking Form or if you entertain any additional overnight guests without our express written permission.
• Use of Cuckney House for hen or stag parties is prohibited unless we have given express written permission.
• Due to the unique nature and age of Cuckney House, we regret that the entire house may not be suitable for disabled access. We have accommodated accessibility in some areas of Cuckney House.
• Cuckney House is not a pet-friendly house. We do not allow dogs within Cuckney House or its grounds.
• This Contract does not create any relationship of landlord and tenant between us.
• You are not entitled to any tenancy of Cuckney House, or to an assured shorthold tenancy or to any statutory protection under the Housing Act 1988 or to any other statutory security of tenure now or when the limited licence to occupy Cuckney House ends.

House rules

Please note the following rules for our guests at Cuckney House:

• Breakages, damages, and extra cleaning fees will be deducted from your security deposit (please see the “Price” section below).
• We ask that no glitter, party poppers or anything similar to be used in the house; use of these items will incur additional cleaning fees
• We ask that on the day of departure the accommodation be left in a similar condition to how you found it
• Other than what is provided, fires are not to be used at the property
• The use of sparklers, candles and fireworks is not permitted
• We ask that only the paper provided be flushed down our septic system.
• Carpet and furniture stains will be professionally cleaned at your cost.
• The house manager will be on call 24/7. Please call with any queries and / or you need assistance.

In addition to the specific rules stated above:

• You and your guests must observe at all times any reasonable restrictions or conditions which we need to impose or require in relation to any matter concerning your stay, including access routes, parking, movement of vehicles and routing of power leads, which we will inform you of in advance where possible.
• You must comply at all times with all applicable laws, regulations and codes of conduct relating to staying at Cuckney House.
• You must keep the contents and the fabric of Cuckney House safe and free from damage.
• You must provide your guests with such information as we may reasonably request regarding arrangements to be followed and requirements to be met at Cuckney House, up to and during your stay.
• You agree to comply (and ensure the compliance of your guests) with all security procedures, health and safety regulations and policies and all other relevant statutory provisions notified to you, at all times while at Cuckney House.
• You must not make any changes, additions or alterations to Cuckney House (unless agreed in writing with us).
• You are welcome to explore the Estate using the many public rights of way across the estate in accordance with the map provided however access to any part of the estate which is not a public right of way or which is not open to the general public is not permitted. Any entry onto other parts of the Estate will be regarded as trespass and a material breach of this Contract, and we reserve the right to terminate your booking immediately.

Our right of entry and related rights

We are allowed to enter Cuckney House (without letting you know first if this is not practical or possible) if special circumstances or emergencies happen or if, in our opinion, they are likely to happen (for example, if emergency repairs need to be carried out) or if you (or your guests) break any of these Terms and Conditions. We are also allowed to enter Cuckney House to inspect it (including but not limited to where you have complained about the property). If this happens, you will be given reasonable notice first where practicable.

We reserve the right to stop any activity of yours which we reasonably believe is likely to cause damage to the interior or exterior of Cuckney House (including any fixtures or fittings at the house) or to pose a risk to the safety of anyone.

We will not tolerate any abusive behaviour by guests to any member of our team. We reserve the right to remove any persons acting inappropriately from the house (such actions to be informed by discussions with you wherever possible).

Amenities

• We have tried to make sure that the images and descriptions on our website and in our publicity materials provide a fair and reasonable impression of Cuckney House and its interior and contents, but we do not guarantee that anything shown in the images or described will be exactly the same when you visit us, and we do not accept any liability for minor discrepancies.
• Cuckney House is equipped with HD TVs, Wi-Fi, maps of walks on the Estate, bed linen, towels, toiletries, kitchen equipment, crockery, cutlery, glasses and a supply of coffee, tea, sugar, salt, pepper, olive oil, matches, firelighters and cleaning items.
• Hampers are available to pre-order from the Welbeck Farm Shop prior to your stay. Please see our website for further details.

Price

The Cuckney House pricing is as shown on your Booking Form, which includes VAT.

The pricing comprises:

• the price for hiring the house; and
• a refundable security deposit. This deposit is refunded in full when you check-out, minus any deductions for breakages, damages, or extra cleaning fees that may arise. 

We may agree further chargeable items / extras with you after we confirm your booking.

Payment

You can pay by credit card or PayPal.

Payment Terms

• If you make your booking within 90 days or sooner of the date of your arrival, the full price of your stay is payable at the time you submit your Booking Form
• If you make your booking in advance of 90 days of the date of your arrival, you must either:
  • pay the price to hire Cuckney House in full; or
  • pay a deposit (which will be 30% of the full booking price, or such other percentage as may be set out on the Booking Form), at the time you submit your Booking Form. For this option, the balance of the price is payable no later than 90 days prior to the Arrival Date [and we will send a / reminder] to notify you of this].
• We will invoice you separately for any further chargeable items / extras which we may agree with you after we confirm your booking.

In addition to our other rights as set out in these Terms and Conditions, if you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of [ (2%)] a year above the Bank of England base rate from time to time.  This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment.  You must pay us interest together with any overdue amount.

Cancellation / changes to a booking

If you wish to change any details of your confirmed booking, we will do our best to accommodate the changes subject to notice being received in writing by post or via email:  info@welbeck.co.uk. We cannot guarantee that we will be able to change a confirmed booking and reserve the right to refuse to do so.

If you wish to cancel your booking (thereby terminating this Contract), you must do so in writing by contacting Hospitality@Welbeck.co.uk 

Early cancellation:

Should you cancel your booking 90 days or more before the date of your arrival, your 30% deposit is non-refundable unless we are able to resell the date to another hirer for the applicable dates, any other payments will be returned to you (subject to our specific termination rights where we will not owe you refund as set out further below). Where we are able to re-sell the date to another hirer, we shall refund you the value of the price paid by the third-party hirer (up to the value of the price you paid) minus our reasonable costs in administering the cancellation and arranging a re-sale of the date.

Later cancellation:

If you cancel a booking fewer than 90 days before the date of your arrival, you will lose the full price you paid to book Cuckney House (apart from the security deposit) unless we are able to resell the date to another hirer for the applicable dates. Where we are able to re-sell the date to another hirer, we shall refund you the value of the price paid by the third-party hirer (up to the value of the price you paid) minus our reasonable costs in administering the cancellation and arranging a re-sale of the date.

Our other rights:

We have other rights in relation to cancelled bookings. Please see the “Cancellation by us” section below.

Arrival and departure

Unless stated otherwise on the Booking Form:

• Cuckney House will be available from 3pm on the date of your arrival
• Please vacate Cuckney House by 11.00am on the date of your departure.

Behaviour

You and all members of your party agree:

• to keep Cuckney House clean and tidy;
• to leave Cuckney House in a similar condition as you found it when you arrived, including washing up all dirty crockery, cutlery and kitchen equipment;
• to use the hot tubs in a safe, proper and respectful manner. Intoxicated guests are not to be in the hot tub at any time. Children are to be supervised at all times;
• to vacate the hot tubs by 11 pm;
• not to behave in a way which is unlawful;
• not to behave in an anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others, including by playing music after 11 pm;
• not to use Cuckney House for any illegal or commercial purpose;
• to keep to public rights of way and not to trespass on the Estate’s private property;
• not to sublet the property or part thereof or otherwise allow anyone to stay in it who we have not previously accepted as a member of your party;
• not to smoke in any area within the House or the accessible areas as Cuckney House is a non-smoking house.
• to protect our wildlife, conservation areas and livestock by keeping to the public footpaths or the walking routes permitted as shown on the map provided
• to keep the noise down after 11 pm
• not to leave children under 18 unattended.

Cancellation by us

This section further sets out when we may cancel your booking at any time. Please also see the “Cancellation / changes to a booking” section above for details of other circumstances in which we or you may cancel your booking.

We reserve the right to cancel your booking and terminate your right to stay at Cuckney House without any obligation to refund sums already paid by you prior to the date of cancellation (apart from the security deposit subject to any deductions) if:

• you (i.e. you, your guests, agents, or contractors – please interpret other such references accordingly) are in material breach of the Contract in our opinion. Please note that, without limitation, we consider non-payment of fees when due, you being rowdy, smoking in Cuckney House, exceeding group numbers, trespassing off the public right of ways on the Estate onto the private property, wilfully damaging Cuckney House, or allowing children to be unsupervised as material breaches of the Contract;
• we have reasonable grounds to believe that you may not pay us a sum owed by the due date (for example, for reasons of your bankruptcy) and we have requested you to explain the position and you have not done so to our reasonable satisfaction; or
• we discover that you have deliberately concealed information, or deliberately given us incorrect information, about your intended stay in circumstances where (if you had not done so) it would have been reasonably foreseeable that we would not have accepted your booking.

If we cancel your booking for any of the reasons stated above, you must also pay us for any losses and costs we suffer because of the cancellation which were reasonably foreseeable to both you and us when the Contract was entered into.

We may also cancel your booking and terminate your stay at any time if we have reasonable grounds to suspect that allowing the event to proceed may result in damage to Cuckney House, or to the Estate, or damage to the reputation of the Estate or us, in which case we shall reimburse you all the charges you have paid to us prior to the date of cancellation.

We may also cancel your booking  and terminate your stay at any time because we are affected by events beyond our reasonable control (such as, but without limitation, flood, fire, adverse weather conditions, act of God, war, terrorist threat, government action or some other catastrophic event, or the breach or failure of third parties who supply goods, services or property) in which case, if your holiday has begun, you will be required to vacate Cuckney House. We may also cancel your booking if Cuckney House is not accessible from one of the nearby major roads due to flooding, snow or other adverse weather conditions. If we cancel your booking under these terms, we will work with you to agree alternative dates for your stay where practicable. If we are unable agree alternative dates for your stay, we will refund the cost of the booking to you less any reasonable charges that we have incurred in anticipation of your stay. Please note however that we cannot be held responsible if you are not able to reach Cuckney House because of your own local adverse weather or travel problems.

Please also note that except as set out above we shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Contract that is caused by such events outside our reasonable control.

Extra charges

Please note that we reserve the right to make additional charges if:

• you do not keep Cuckney House and its furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition. Breakages should be reported on departure to info@welbeck.co.uk or Tel: 01909 500211. We will deduct the applicable charges for cleaning these items from your security deposit; or
• you damage or break anything at Cuckney House or the wider Estate. You will be notified in writing as soon as is reasonably practicable if the damage is discovered after you depart. We reserve the right to charge you the cost of replacing the damaged or broken item. If the damage is so severe that we are unable to re-let the House and / or the cost of remedying the damage exceeds the value of the security deposit, we may make an additional charge to directly compensate for our loss of income.

Liability

Subject to the provisions further below in this section, our total liability to you for any loss you suffer will be limited to the total amount of money payable by you to us for your stay.

We will not be liable for any losses or damage which were not reasonably foreseeable to both you and us when the Contract was entered into.  Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen (for example, if you discussed it with us at the time of booking).  In addition, we will not be liable for any losses that were not caused by any breach of contract or breach of statutory duty or negligence on our part. 

We will not be liable for any loss or damage to your property while on the Estate unless caused by our negligence. If we are responsible for any loss or damage to property, our liability will be limited to repairing or replacing the property in question. We will not be liable to refund the whole or any part of the price paid for your stay or be liable for any damages for loss of enjoyment or otherwise. You are responsible for ensuring that your property is not lost or damaged during your stay on the Estate. 

We will take reasonable steps to ensure that Cuckney House and the Estate are safe and secure for you and your guests to use in accordance with these terms, but we will not be liable for any death or personal injury suffered by you or any of your guests while on the Estate unless it is caused by our negligence. We also do not limit or exclude our liability in other cases where it would be unlawful to do so, such as for fraud or fraudulent misrepresentation.

You are responsible for any damage caused by you, your guests, agents, and/or contractors, to Cuckney House, its contents, the Estate and any other losses suffered by us in connection with any act or omission by you, your guests, agents and/or contractors.  You shall reimburse us for the full cost of making good any damage caused to the premises or its contents or any other losses suffered by us. You are therefore responsible for ensuring that your guests, agents, and/or contractors comply with these Terms and Conditions and any other policies and requirements notified to your regarding your stay at the house.

Events and outside catering

Our prior written approval is required before hosting an event (such as a party) at Cuckney House. We reserve the right to refuse any request to host an event or require you to modify any part of your plan for the event. If you engage any third party suppliers for your event (such as caterers), We accept no responsibility for the provision of supplies or their performance of services and you should take up any complaints with them directly. You are responsible for paying their charges directly.  We reserve the right not to allow into the premises any third party suppliers who do not meet our requirements intended to ensure the safety and welfare of Cuckney House and people at the house.

Please also note that:

• all guests are required to send the request and plan for the event to be held at Cuckney House in writing for approval as early as possible prior to the event, including details of any outside catering services, as well as any external or internal additions or changes, such as movement of furniture within Cuckney House, or tents or marquees which will be erected at the premises. The plan must also detail the number of guests who will attend the event;
• should any damage be caused by the external catering company or other suppliers, including additional cleaning requirements, this will be your responsibility (as the individual in whose name the booking has been made) and will be deductible in the first instance from your security deposit unless otherwise agreed in writing;
• all external suppliers operating within Cuckney House must provide proof of liability insurance to us in writing before your arrival date, as well as company or personal details. We reserve the right to cancel the event if you or your external supplier  do not provide these details;   
• any damage sustained during an event should be reported immediately to The Welbeck Estate on 01909 500 211 or 07851261467;
• the use of any outside structure, such as marquees or other structures, will be permitted subject to written approval by us prior to the event.
• event holders are requested to be considerate to neighbours in respect of music and other noise by ensuring that marquees approved for use are for dining purposes only and any live bands or other entertainment, such as live music and dancing, takes place in the Panelled Ballroom within Cuckney House;
• all equipment and vehicles must be off-site by the time of checkout.

Data protection

We will use the personal information you provide to us to enable you to stay at Cuckney House, to process your payment for your stay and to help us manage your stay . We will only give your personal information to other third parties where the law either requires or allows us to do so.

General

• Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the Contract. 
• You may not transfer any of your rights or obligations under our Contract with you to another person or organisation without our prior written consent.  We can transfer all or any of our rights and obligations under the Contract to another organisation, but this will not affect your rights under this Contract.
• If any court or competent authority decides that any of the provisions of this Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
• No person or legal entity who is not a party to our Contract with you shall have any rights under or in connection with it.
• Any notice to be served on you under this Contract may be sent to you by e-mail at the e-mail address shown in your Booking Form.
• Any notice you have to give us can be sent by:
  • first class post to the address shown in your booking confirmation; or
  • by e-mail to info@welbeck.co.uk.
• Any notice shall be deemed to have been received:
  • if sent by first-class post next working day delivery service, 48 hours from the date of posting; and
  • if sent by email, at the time of transmission, or, if this time falls outside normal business hours when we are the recipient, when normal our business hours resume.
• These terms shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

Updated: 14 March 2025